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User guide

Signing in

Open the system on your phone and sign in with your Employee ID and password. The first time, choose your own password and accept the Privacy Policy and Terms of Use. If you forget your password, or your account is locked after five wrong attempts, ask HR to reset it. Use the language box at the top to change the language.

Requesting a gate pass

  • Press "New pass"
  • Choose the reason, and add details when asked
  • Enter the date and time you will leave, and when you will come back
  • Press "Send request"

Your supervisor (or the alternate approver) approves it. You receive a notification at each step and can follow the progress on the pass page.

Your QR code and PIN

When the pass is approved, its QR code and 6-digit PIN appear on the pass page 5 minutes before your leave time. Before that, the page tells you when they will appear. The pass can be used to go out for a limited time after the leave time; after that it expires and you need a new one.

At the gate

  • Going out: open your pass and show the QR code to security, or tell them the PIN. Security checks it and records that you have gone out
  • Coming back: show the same QR code or PIN again. Security records that you are back, and the pass is closed
  • No phone with you? Tell security your Employee ID. They find your approved pass and check your face against your photo

Return by the time on your pass. If you are late, your supervisor and HR are informed automatically.

Running late

Open your pass and press "Change return time" to set the new time you will be back. Your supervisor and HR are told, and you are not marked late until the new time.

Request again

To ask for the same kind of pass as before, press "Request again" on your home page or on an old pass. The reason, details and length of absence are filled in for you; check the times and send.

Cancelling

If you no longer need the pass, open it and press "Cancel this pass" before you go out.

For supervisors

  • "Approvals" lists requests from your team. Your approval is final; HR is informed
  • "New pass" lets you create passes for one or more of your team members. They are approved at once
  • You are notified when someone in your team goes out and comes back
  • "Dashboard" shows how your team uses gate passes: who uses them most, reasons, times of day and late returns
  • "Who is outside" and your home page show who in your team is outside now, who is late, and who came back today
  • If a request is still waiting 15 minutes before its leave time, you and HR get a reminder

Installing on your phone

In Chrome on Android, open the menu and choose "Add to Home screen". On an iPhone, press the Share button in Safari and choose "Add to Home Screen".